When using AI for video generations, occasional errors may occur, such as misspelled text or distorted visuals. While these instances are rare, we want to ensure that you don’t lose your paid credits if you encounter this situation.
What to Do If You Experience an Error:
Contact Us: If you notice an error in your generation, you can reach out to us by :
Sending us an email detailing the issue.
Press the "Contact Us" button within the menu on the Mojo app to report the problem directly.
We’ll Handle the Rest: Once we receive your report, our team will review the affected generation to confirm the issue. If the error is verified, we will refund the credits used so you can continue creating without any worries.
We are committed to providing you with a seamless creative experience. Don’t hesitate to reach out if you encounter any problems.