Under European consumer regulations, you have 14 days from the date of your subscription to withdraw, without giving any reason and without incurring any penalties.
The process depends on how you subscribed.
Withdrawal from a subscription purchased on the Mojo website
If you purchased your Mojo Pro or Mojo Pro AI subscription directly on our website (card payment), you can exercise your right of withdrawal by contacting us at feedback@mojo.video and we'll process your withdrawal request.
Withdrawal from a subscription purchased via the App Store (iOS)
If you subscribed via the App Store, your contract was concluded with Apple. You must submit your request directly to them:
Go to Apple’s Report a Problem page.
Sign in with your Apple ID.
Select the Mojo subscription in question.
Follow the instructions to request a refund.
For more information, check out this Apple support article.
Withdrawal from a subscription purchased via Google Play (Android)
If you subscribed via Google Play, your contract was concluded with Google. You must submit your request directly to them:
On your Android phone or tablet, open the Google Play Store.
Make sure you’re signed in to the correct Google account.
Tap Menu then Subscriptions.
Select the Mojo subscription in question.
Follow the instructions to request a refund.
For more information, check out this Google support article.
FAQ
I don’t remember how I subscribed – how can I find out?
Check your emails: if you received a payment confirmation from Mojo, your subscription was made on the website. If it came from Apple or Google, your subscription was made through the corresponding store.
The 14-day period has passed – can I still withdraw?
The right of withdrawal only applies within 14 days of purchase. After that, you can still cancel your subscription for the next billing cycle by following the steps in our help center Cancel your Mojo Pro subscription.